Social Security Administration (SSA) Commissioner Frank J. Bisignano announced today his executive leadership team and organizational changes designed to strengthen accountability, improve performance, and modernize service delivery.
“I am proud of the leadership team we have at SSA. By combining the knowledge and experience of long-term career employees with new perspectives and talent of recent appointees, we are aligning our organization with today’s priorities and tomorrow’s opportunities,” said Commissioner Frank J. Bisignano. “I am confident their expertise and dedication position the agency to deliver a pristine control environment, optimal efficiency, and world-class service to the American people.”
Under Commissioner Bisignano’s direction, the updated leadership team and organizational structure will ensure SSA continues to meet the needs of more than 300 million Americans the agency serves every day. These changes build directly on SSA’s recent customer services successes like reducing average wait time on the National 800 Number from 30 minutes last year to single digits last month, shortening field office wait times by 30%, and giving Americans 24/7 access to their personal my Social Security account, when previously the website was down 29 hours a week.
The new leadership team will be tasked with accelerating these gains, ensuring that anyone interacting with the agency continues to experience timely, reliable, and high-quality service across all channels.
Social Security Administration Executive Leadership Team:
Chief of Staff & Chief Risk Officer
Chad Poist
Chief Actuary
Karen Glenn
Chief Communications Officer
Nicholas Perrine
Chief of Disability Adjudication
Jay Ortis (Acting)
Chief of Field Operations
Andy Sriubas
Chief of Processing Centers
Mark Quinlan
Chief of Digital Services
Stephen Evangelista
Chief Human Capital Officer
Florence Felix-Lawson
Chief Information Officer (Core Business Functions)
Michael L. Russo
Chief Information Officer (Technology and Customer Products)
Aram Moghaddassi
Chief of Law, Policy, & Legislative Affairs
Mark Steffensen
Chief Financial Officer
Thomas Holland
Chief of Security and Resiliency
Jessica Taylor
To enhance SSA’s focus on operational excellence and foster a structure that brings leadership closer to the frontlines, the functions previously under Operations will be realigned into three distinct areas: Field Operations, Processing Center, and Digital Service.
SSA is also consolidating all Security functions into a single, integrated organization, which will be responsible for providing strategic direction and oversight of information security, physical and protective security, as well as personnel security and suitability programs.
